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Case Study

Automating Shipment Registration & Account Management for a Leading Logistics Provider

Client Overview

This regional logistics provider offers comprehensive supply chain solutions, including freight management, warehousing, and last-mile delivery services. As one of the largest logistics service providers in the region, the company operates with a fleet of over 1,000 trucks, manages hundreds of distribution centers, and serves thousands of businesses across the country.

Challenge: Manual Shipment Registration & Tracking

  1. This logistics provider faced significant inefficiencies in its shipment registration and tracking process. The process involved multiple manual steps, from retrieving shipment data to validating and updating records in the system. A key bottleneck was the manual extraction and processing of shipment details, which slowed operations and increased the risk of data errors.
  2. Leadership aimed to streamline the shipment registration and tracking process to improve efficiency, minimize delays, and reduce manual workload.

Solution: Custom Automation Solution

The RESOLVENT solution automated the end-to-end shipment registration and tracking workflow, significantly improving operational efficiency.

  1. The bot retrieves shipment details from SharePoint via an Excel sheet, automating data extraction.
  2. It then validates shipment status against the logistics management system and updates missing information.
  3. Upon successful validation, the bot initiates the shipment registration process and updates relevant systems.
  4. If discrepancies or errors are detected, the bot flags the issue for resolution and updates the status in SharePoint.
  5. The bot also automates shipment tracking updates, ensuring real-time visibility into delivery status.
  6. A Desk Bot was deployed to handle routine customer inquiries related to shipment status and delivery ETAs, reducing the load on customer support teams.

After processing all shipments, the bot verifies that records are accurate and complete before finalizing and uploading the updated Excel file to the logistics management system, ensuring seamless data management and compliance.

Results & Impact

  • 50-70% Reduction in Manual Effort – Shipment processing and tracking are now handled with minimal human intervention.
  • 10,000+ Shipments Processed Annually - The automation solution seamlessly manages a high volume of shipments.
  • 98% Accuracy Rate - Automated validation significantly reduces errors in shipment registration and tracking.
  • 40% Reduction in Customer Support Workload – The Desk Bot efficiently handles shipment-related inquiries, reducing dependency on human agents.
  • Improved Operational Efficiency – Faster registration and real-time tracking updates enhance logistics workflows.

Conclusion

By implementing intelligent process automation, RESOLVENT transformed the shipment registration and tracking process, leading to greater efficiency, cost savings, and improved customer satisfaction.